Technical Help

 

Problem
Solution
I can not open the curriculum documents (Standards and Benchmarks, Course Outlines, and Course Descriptions)
I can not access documents that end in .pdf
I can not access the Orientation Booklet, Teacher Handbook, Overview, Calendar, Student Handbooks, etc.
These documents are in PDF format. If you don't have the plugin for your browser, you need to install Acrobat Reader first. If you are connected to internet, you can go to Adobe website and download the application.
I can not access a link (http://...) on CD
I can not link to external website
I am getting the message "link not found"
You need to be connected to the internet to link to any external website or internet address (http://...). You can tell if you are about to link to one of these addresses if the status bar (lower left corner) of your web browser has http://... displayed when your mouse is over a link.
I can not email a person You need to be connected to the Internet to email a person. If you are not, write down the address and use a computer that has a connection to the Internet. If you are connected to internet and still can't send an email, your browser is not set up to send emails. Write down the address and use your current email program to send an email.
Text is too big to fit on my screen.

Set your monitor to a higher resolution:

For Macintosh computers
Go to Apple Menu, Control Panels, Monitors and select a higher resolution;

For PC Computers
Right-click anywhere on the desktop for the contextual menu; select properties, settings tab, move the screen area bar to a larger resolution, click appy, click OK.
If there is a compatibility warning follow the instructions. You may have to restart your computer and put back the original settings to use your regular programs.

Text too small

For Macintosh Computers:
In Internet Explorer, command + as many times as you need to get a good size;
In Netscape, go to menu Edit, Preferences, Appearance,Fonts and select a bigger font
For PC Computers:
In Internet Explorer, View menu, Text size, select Larger or Largest.

In Netscape, go to menu Edit, Preferences, Appearance,Fonts and select a bigger font

Text too big For Macintosh Computers
In Internet Explorer, command - as many times as you need to get a good size;
In Netscape, go to menu Edit, Preferences, Fonts and select a smaller font
For PC Computers
In Internet Explorer, View menu, Text size, select medium, smaller or smallest

In Netscape, go to menu Edit, Preferences, Appearance,Fonts and select a smaller font

© 2001 American School Foundation of Monterrey, A.C.
Last Updated January 23, 2005